Resumes and cover letters

Most employers spend only 30-60 seconds reviewing resumes! In order to stand out, tailor your resume and cover letter to each position. Together these documents serve as a marketing tool to highlight your qualifications for the position and get you an interview. Use the guides and tips on this page to craft resumes and cover letters worthy of earning you that interview.

Cover letters

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Overview

The goal of your cover letter is to highlight relevant skills and experience through examples. It should also:

  • show the employer you understand the organization
  • demonstrate your writing and communication style
  • show your passion for the work, the position, and the employer

Components

1. Introduction and “Roadmap” Statement

The Introduction:

  • Where did you see or hear about the job? (IF it adds value)
    • Website, referral to job by employee, LinkedIn, etc.
  • If possible, include a “connection” to the organization

The “Roadmap” Statement:

  • The top 2-4 qualities you offer to the organization and a statement of confidence about your ability to use those qualities to excel in the position
  • Choose based on top qualities the employer seeks that you know you possess

Example: “Because of my excellent management skills, intercultural competencies and passion for your organization’s mission, I would be an excellent candidate for this position.”

2. Body Paragraphs (Proof Statements)

  • Follow the order listed in your Roadmap Statement
  • Make connections for the employer between your skills and the needs of their organization
  • Use specific examples, tell a brief STAR story
    • What can you do for them?
    • What do you bring that they need?

3. Conclusion

Begin by generally restating your Roadmap statement:

  • “Given how strongly my skills match (potentially reiterate most important skills for position) your organization’s needs, plus my passion for your mission, I believe I am an excellent candidate for the Business Manager position.”

This is the place to mention:

  • Contact information
  • Finally conclude with “Thank you for your consideration, and I look forward to hearing from you” or something similar
  • Possible next steps

Content

For your cover letter to stand out, it should be based on the job description and show how your skills and experience match those of the hiring organization.

To inspire your writing think about:

  • What is it about the position that excites me?
  • What are the unique strengths I would bring to the position?
  • What have I done that demonstrates my ability to do the job? Tell a brief STAR story
  • In what ways are the organization’s goals/missions consistent with my own?
  • Use this as a chance to show you have done your research on the organization

Resources and examples

Cover letter writing resources
Madison Writing Assistance – Free resume and cover letter assistance

Online cover letter writing resources
Resources to help you nail your next cover letter – from The Muse
Cover letter writing resources – from The Balance Careers

Examples
The only cover letter guide you’ll need in 2021 (+successful examples) – from LinkedIn
Top cover letter examples in 2021 (for all professions) – from Novoresume
Cover letter examples for all job applications in 2021 – from ResumeGenius
The best cover letter examples for every type of job seeker – from The Muse

Resumes

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General rules

  • Prioritize your content so that the most important and relevant experience is listed first.
  • In general one page is the rule but if you have extensive experience or education, going to two pages is acceptable.
  • How far back? We often get this question. In general, employers want to see about 7-10 years back, but you could use older experience if it is relevant to the job.
  • Education can be listed at the beginning or after experience, depending on how long ago you obtained your education and how relevant it is to the job.
  • Be consistent about how you list dates, use bullet points, title sections, and use indentation.
  • Make sure your resume is easy to read by using a font style such as Times New Roman, Calibri or Arial and a font size that is easy on the eyes. In most cases, 10- 12-point fonts are best (except for headers which can be 14-16 point). Your content should not be too dense, you want the resume to have some “white space” for readability. Using bold font is fine as long as you don’t overdo it. Avoid underlining.
  • Avoid mistakes with grammar and spelling.  Mistakes are often interpreted as lack of attention to detail. If in doubt, look it up.
  • Proofread! Get a few other people to read your entire resume and cover letter looking for spelling, grammar, spacing, or other mistakes. Then, proofread again. And one more time for good measure.
  • When submitting online, your resume and cover letter should be sent as a PDF using a meaningful file name such as, BadgerBuckingham.doc
  • Always include a cover letter with your resume.

Sections

  • Contact information – name, phone number, email address. It may also include your LinkedIn, blog, and/or online portfolio
  • Summary or Highlights of qualifications – highlights specific skills or knowledge the employer is seeking
  • Experience – Employer name and location, your job, dates worked there (it is acceptable to list years vs month and year). Note, if you want to highlight your role at the company, list that before the company. But be consistent throughout your resume. Under each experience, list 2-5 bullet points that describe your accomplishments or skills. Include relevant volunteer experience.
  • Education – List college/university name, location, degree earned, major, and/or program. Including dates is optional. If you didn’t complete a degree at an institution, list the number of credits earned.
  • Other sections – This varies depending on your experience or the job. Examples are, Technical Skills, Community Involvement, Professional Memberships, etc.
  • What not to include – Personal information (height, weight, DOB, gender, race, social security number, religious affiliation.

Bullet points

To list your skills and experience, use bullet points rather than paragraphs.

Writing effective bullet points

  • Use keywords throughout as many employers now use applicant tracking systems (ATS)
  • Use power verbs
  • Go beyond listing your “duties”
  • Think about:
    • Who did your job help?
    • What were the results of your job?
    • When did this task happen? Daily? Weekly? Etc
    • Where did you do your work? Did you have to travel? Interact with people outside your organization?
    • Why did you do this and How did your work help or benefit the organization?
  • Quantify and qualify your experience.
  • Consider creating a master resume of bullet points you can pull from as you tailor your resume to each job. You can add any new skills,  tasks, and accomplishments to the master document as your progress through your career.

Resources and examples

Resume writing resources
Madison Writing Assistance – Free resume and cover letter assistance  South Central Wisconsin Job Center – Free resume reviews

Online resume websites
Blue Sky Resumes – Free information and samples. You can also pay a resume writer, but this tends to be expensive. Use this site to learn how to do it yourself. Before and after examples.
The Balance Careers – Resume formats with examples and tips.
WorkItDaily – Free resume and cover letter guides
The Muse – Free job search articles, including resume information

Examples
Best resume examples listed by type and jobThe Balance Careers
Resume examples for every job titlemyPerfectresume

Power verbs

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Power verbs

Planning

Example: Developed & implemented a training program that resulted in a 45% increase in employee satisfaction

Administered
Anticipated
Commissioned
Determined
Developed
Devised
Evaluated
Forecasted
Formulated
Identified
Observed
Planned
Prepared
Prioritized
Researched
Reserved
Revised
Strategize
Studied
Tailored

Organizing

Example: Coordinated weekly office schedules for 8 employees

Acquired
Activated
Adjusted
Allocated
Altered
Appointed
Arranged
Assembled
Assessed
Assigned
Authorized
Cataloged
Centralized
Charted
Classified
Collected
Committed
Confirmed
Contracted
Coordinated
Customized
Delegated
Designated
Designed
Dispatched
Established
Facilitated
Housed
Implemented
Incorporated
Instituted
Issued
Linked
Logged
Mapped out
Neatened
Obtained
Ordered
Organized
Procured
Programmed
Recruited
Rectified
Retrieved
Routed
Scheduled
Secured
Selected
Simplified
Sought
Straightened
Suggested
Tracked

Executing

Example: Handled 20-35+ customer calls per shift regarding coverage changes, renewal rates and billing procedures

Acted
Administered
Carried out
Collected
Completed
Conducted
Displayed
Distributed
Entered
Exercised
Forwarded
Handled
Input
Installed
Labored
Merchandised
Operated
Performed
Processed
Produced
Proofed
Prospected
Proved
Shipped
Sold
Stocked
Transacted

Supervising

Example: Developed and supervised the implementation of new computer filing system that reduced paper use by 35%

Adjusted
Analyzed
Apportioned
Assessed
Certified
Compared
Controlled
Corrected
Correlated
Developed
Discovered
Established
Examined
Explored
Graded
Indexed
Inspected
Judged
Licensed
Maintained
Measured
Modified
Monitored
Officiated
Overhauled
Oversaw
Policed
Prohibited
Refined
Regulated
Reviewed
Revised
Screened
Scrutinized
Set
Supervised
Supplied
Tightened
Traced
Updated

Leading

Example: Trained 20+ new employees on customer service policies over a 2-year period

Accelerated
Assumed
Caused
Chaired
Changed
Conducted
Directed
Disproved
Elected
Employed
Empowered
Encouraged
Enlisted
Envisioned
Fostered
Founded
Guided
Hired
Influenced
Initiated
Inspired
Involved
Led
Managed
Mentored
Motivated
Originated
Pioneered
Promoted
Raised
Recognized for
Set goals
Spearheaded
Stimulated
Strengthened
Supervised
Trained
Transformed
Visualized

Getting results

Example: Increased student participation by 25% over a 6-month period

Accomplished
Achieved
Added
Advanced
Attained
Augmented
Boosted
Built
Combined
Completed
Consolidated
Constructed
Contributed
Delivered
Demonstrated
Diminished
Earned
Eclipsed
Eliminated
Enjoyed
Enlarged
Enlisted
Ensured
Excelled
Expanded
Expedited
Extended
Finalized
Fulfilled
Gained
Generated
Grew
Guaranteed
Hastened
Heightened
Improved
Increased
Innovated
Integrated
Introduced
Invented
Joined
Launched
Lightened
Minimized
Modernized
Obtained
Opened
Orchestrated
Overcame
Prevailed
Produced
Qualified
Realized
Received
Reduced (losses)
Rejuvenated
Renovated
Restored
Targeted
Uncovered

Problem Solving 

Example: Streamlined ordering using computer technology, decreasing wait time from six to two days

Alleviated
Analyzed
Brainstormed
Collaborated
Conceived
Conceptualized
Created
Debugged
Decided
Deciphered
Detected
Diagnosed
Engineered
Foresaw
Formulated
Found
Investigated
Recommended
Remedied
Remodeled
Repaired
Revamped
Revitalized
Revived
Satisfied
Solved
Synthesized
Theorized

Quantitative

Example: Converted files from COBAL to JAVA in order to increase compatibility with current systems

Accounted for
Appraised
Approximated
Audited
Balanced
Budgeted
Calculated
Checked
Compiled
Compounded
Computed
Conserved
Converted
Counted
Dispensed
Dispersed
Earned
Enumerated
Estimated
Figured
Financed
Grossed
Increased
Inventoried
Maximized
Multiplied
Netted
Profited
Projected
Purchased
Quantified
Rated
Reconciled
Recorded
Reduced
Tabulated
Totaled

Communicating

Example: Presented to groups of 30+ transfer students on a weekly basis concerning university policies and procedures

Acted
Adapted
Addressed
Admitted
Allowed
Amended
Arbitrated
Argued
Ascertained
Attested
Briefed
Clarified
Cleared up
Closed
Communicated
Composed
Concluded
Consented
Consulted
Convinced
Corresponded
Critiqued
Dedicated
Solicited
Specified
Spoke
Submitted
Substantiated
Suggested
Summarized
Defined
Deliberated
Demonstrated
Drafted
Dramatized
Edited
Educated
Elicited
Explained
Extracted
Fabricated
Fashioned
Greeted
Highlighted
Illustrated
Improvised
Indicated
Inferred
Informed
Instructed
Interpreted
Interviewed
Justified
Supplemented
Supported
Surveyed
Synthesized
Systematized
Taught
Tested
Lectured
Marketed
Mediated
Moderated
Negotiated
Perceived
Persuaded
Presented
Publicized
Queried
Questioned
Referred
Reinforced
Related
Rendered
Reported
Represented
Revealed
Sanctioned
Settled
Shaped
Smoothed
Sold
Translated
Transmitted
Verified
Welcomed
Wrote

Helping

Example: Provided academic support for 30+ at-risk primary school students through a comprehensive after-school program

Accommodated
Advised
Aided
Alleviated
Assisted
Assured
Bolstered
Coached
Continued
Cooperated
Counseled
Dealt
Eased
Elevated
Enabled
Endorsed
Enhanced
Enriched
Familiarized
Helped
Interceded
Mobilized
Modeled
Polished
Prescribed
Protected
Provided
Rehabilitated
Relieved
Rescued
Returned
Saved
Served
Sustained
Tutored
Validated

Printable version of Power Verbs
Please contact our office if you are not able to access the printable version. We would be happy to send it to you.

 

Top 7 tips

  • Tailor both your resume and cover letter to EACH job you apply for; lead with your top skills and qualifications as they relate to the position
  • Underline the verbs in each job posting to identify key skills
  • Make your resume and cover letter as concise and appealing to read as possible
  • Edit and proofread ruthlessly to ensure there are no mistakes (typos, misspellings, factual errors)
  • Enlist trusted readers to review your documents
  • Avoid clichés in your cover letter (e.g. …make me an outstanding candidate)
  • Watch our brief webinar on Mastering Applications

Resume vs. Curriculum Vitae (CV)

A Curriculum Vitae (CV) is Latin for “course of life” and is a full history of your academic credentials. The length of a CV is variable and it typically includes experience, credentials, presentations, and publications.  The CV highlights academic accomplishments. Use a CV if you are seeking fellowships, grants, postdoctoral, positions, and teaching/research positions in higher education.

Resumes present a concise overview of your skills and qualifications for a specific position. Resumes are generally 1-2 pages in length. A resume emphasizes skills and should be used when applying for positions in industry, nonprofit, and public sector. Most non-teaching and non-research university positions require a resume.

CV to Resume resources

Academic CVs to industry resume – from University of Colorado Boulder
Converting your CV to a resume – from Columbia University

Incorporating identity into your resume

From Northeastern University

Incorporating Identity into Your Resume

Listing any identity-based campus involvement or professional experience on a resume, cover letter, LinkedIn profile, or in an interview depends on your decision to disclose information to an employer about your identity (race, culture, gender identity, sexual orientation, religion, Veteran status, ability, International student, political view, age and other intersections of identity). There is no right or wrong to the disclosure process. The choice of communicating pieces of your identity in application materials, during interviews, on social media, or on the job is entirely yours and completely valid whether you do or not.

Ultimately, the decision to disclose your identity’s intersections on your resume or other job application materials is a personal one. We encourage you to be your authentic self in your professional brand and the job search process. We also encourage you to research an organization’s mission and values prior to applying. Ideally, you will find a workplace that will value your authentic self, but unfortunately, that is not always the case. It is important to consider your personal comfort and weigh the risks and benefits that matter to you the most when making decisions about what to include on your resume. Be sure to leverage resources in your community, Career Design, or wherever you feel the most supported by peers, staff, and/or faculty to talk through this decision.

As this table demonstrates, you have options in your choice of job titles/headers to match your chosen level of identity-based disclosure: 

Comfortable Disclosing Not Comfortable Disclosing
Black Law Students Association, Vice President Diversity Law Organization, Vice President
Reach (OUT) LGBTQA+ Career Conference, Student Speaker Career Conference, Student Speaker
Disability Mentoring Day, Volunteer Accessible Mentorship Program, Volunteer

Also, remember: bullet points describing your engagements, skills, and accomplishments say more than titles in showing your strengths, so explain and quantify your activities whenever possible to highlight your prior contributions and what you can bring to your prospective employer!